How do I know if a part is compatible with my system?
Each product page lists specifications and the model families it is designed for. Compare those against the model numbers on your unit's rating label. If you are unsure, email us your indoor and outdoor model numbers and we will help you confirm fit before you buy.
Where do I find my unit's model number?
On most ductless indoor units the rating label is on the right side under the front cover. On outdoor units it is usually on the side panel near the service valves.
Can I use an R-454B line set on an R-410A system?
No. Our pre-charged quick-connect line sets are made for R-454B systems only. Always match the line set to the refrigerant and capacity specified by your equipment manufacturer.
Do I need special tools to install a quick-connect line set?
Quick-connect line sets are designed to join without flaring or vacuuming. Follow the equipment manufacturer's instructions and any local codes, or have a qualified technician install it.
Do you ship outside the United States?
No. We currently ship to addresses within the United States only.
How long will my order take to arrive?
Orders are processed in 1–2 business days and delivered in 5–6 business days after shipping, for a total estimated delivery time of 6–8 business days.
Is shipping free?
Yes, standard shipping is free on US orders over $50. Orders under $50 show shipping costs at checkout.
Which carriers do you use?
We ship with USPS, UPS and FedEx. Some items, such as pre-charged refrigerant line sets, may ship by ground service only.
How do I track my order?
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.
What is your return policy?
Unused items in original condition can be returned within 30 days of delivery. See our Return & Refund Policy for full details.
My item arrived damaged or I received the wrong part. What should I do?
Email us within 7 days of delivery with your order number and photos. We will cover return shipping and send a replacement or issue a refund.
What payment methods do you accept?
We accept major credit and debit cards and Shop Pay.
Do you have a physical store?
Yes. Our storefront is located at 1006-B S Washington Ave, Cleveland, TX 77327, United States.