Privacy policy

Effective date: October 23, 2026

This Privacy Policy explains how SDS HVAC Supply (“we,” “us,” “our”) collects, uses and shares personal information when you visit sdshvac.com, visit our storefront or make a purchase.

Information We Collect

  • Contact and order details: name, email address, phone number, billing and shipping addresses and order history.
  • Payment information: processed securely by our payment providers. We do not store full card numbers.
  • Device and usage information: IP address, browser type, pages viewed and how you reached our site, collected through cookies and similar technologies.
  • Communications: information you provide when you email, call or submit a contact form.

How We Use Your Information

  • To process, ship and support your orders
  • To respond to questions, including compatibility requests
  • To send order confirmations and shipping updates
  • To prevent fraud and keep our store secure
  • To improve our website and product selection
  • To send marketing emails if you opt in (you can unsubscribe at any time)

How We Share Information

We share personal information only with service providers who help us run our business, such as Shopify (our e-commerce platform), payment processors, shipping carriers (USPS, UPS, FedEx) and analytics or email providers. We may also disclose information when required by law or to protect our rights. We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how our site is used. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

Data Retention

We keep order information for as long as needed to fulfill orders, meet tax and accounting obligations and resolve disputes, then delete or anonymize it.

Data Security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data.

Your Rights

Depending on your state of residence, including under the Texas Data Privacy and Security Act, you may have the right to access, correct or delete your personal information, obtain a copy of it, and opt out of targeted advertising or the sale of personal data. To make a request, email info@sdshvac.com. We will verify your identity and respond within the time required by law. You may appeal a decision by replying to our response.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page with a new effective date.

Contact Us

SDS HVAC Supply, 1006-B S Washington Ave, Cleveland, TX 77327, United States · info@sdshvac.com · +1 281-593-1133