Shipping policy

Effective date: October 23, 2026

Shipping Area

We ship to addresses within the United States only. We do not ship internationally at this time.

Carriers

Orders ship via USPS, UPS or FedEx. We select the carrier based on package size, weight, destination and product restrictions.

Estimated Delivery Time

Estimated delivery is 7 days (±2 days) from the date your order is placed. The estimate for each item is shown on its product page. Delivery times are estimates and are not guaranteed.

Shipping Costs

Standard shipping is free on all US orders over $50 (before taxes). For orders under $50, shipping charges are calculated and displayed at checkout before you pay.

Ground-Only and Restricted Items

Certain products, including pre-charged refrigerant line sets and items containing cleaning chemicals, are subject to carrier regulations and may ship by ground service only. Some of these items cannot be delivered to P.O. boxes, so please provide a street address.

Order Tracking

Once your order ships, we will email you a tracking number so you can follow its progress with the carrier.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. Contact us right away if you need to correct an address before your order ships.

Damaged, Lost or Missing Packages

If your order arrives damaged, email info@sdshvac.com within 7 days of delivery with your order number and photos. If tracking shows delivered but you cannot find your package, check with neighbors and your local carrier office, then contact us so we can open a claim with the carrier.

Delays

Weather, carrier disruptions and peak seasons can occasionally extend delivery times. We will keep you informed if a significant delay affects your order.

Contact

Questions about shipping? Email info@sdshvac.com or call +1 281-593-1133, Mon–Fri 8 AM–5 PM, Sat 8 AM–12 PM, Sun Closed (Central Time).